We have put together some generally asked questions from our clients. Feel free to ask us anything else... anytime!

Do I need to order a design from the Velx Fitness Apparels (website)?

No, if you have another design you would like to order please email all the details to [email protected]

Where can we ship to?

We can ship to anywhere. The delivery fee is charged based on the size/weight of the package and where the location is.

Can I order a sample?

Yes, we understand that you may want to check the quality and feel of the fabric, or proof the physical design prior to final production, so we do offer a sample service. Samples will generally take 2 - 3 weeks, which is not considered part of the lead time for the final order.

Do you offer a design service?

Yes, we have professional designers to help bring your design to life! Our design service is free of charge and includes a 3D Mock-up of the artwork and as many changes as required to create your unique team wear, apparel or merchandise.

Can you match the colours to an existing design or garment I have?

Yes, we can, however colour matching can be tedious and time-consuming so please allow extra time if you would like us to match colours. The best way for us to colour match is for you to send a physical product to us, as photos, images and artwork can vary greatly in comparison to the actual colour of the garment.

What format do I need to provide for my logos/graphics?

Vector format (EPS, AI, PDF)

I received an error on my order, what can I do to fix this?

We are all human and understand errors can occur. Our uniforms do go through an extensive quality assurance test prior to shipping to limit these errors. However, if something still went wrong contact our awesome customer service team to review and provide you with quick and east resolutions. Call us at +92-317-736-8778 or send us an email at [email protected]